Lead a team of Blood Services volunteers and serve as the lead for the Santa Ana Blood Donation Center volunteer program.

The Blood Donation Center Lead provides excellent and enthusiastic customer service to enhance the donor experience and creates a climate where donors feel welcome and valued. This lead position recruits and engages Blood Services volunteers for the Santa Ana Blood Donation Center.

Responsibilities:
* Welcome and greet donors, escort as necessary and assist with initial intake and hand offs through the blood donation process.
* Ensure blood donors have relevant information and that questions are answered appropriately.
* Learn and share the Red Cross story, including the mission, vision, and values.
* Create a favorable impression of the Red Cross, and the blood donation process, that will encourage continued support.
* Make reminder calls, re-schedule donor appointments, and perform follow up activities as directed.
* Order and maintain stock.
* Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.
* Set up and maintain cleanliness in Reception and Hospitality Areas.
* Recruit new Blood Services volunteers.

Qualifications:
* Punctual and dependable in arriving for assignment(s).
* Ability to display the utmost professionalism and communication skills.
* Comfortable working with people from all walks of life.
* Ability to represent the American Red Cross to the community.
* Knowledge of blood site requirements (training provided).
* Leadership experience preferred.
* 8-10 hours / week.

To volunteer please sign-up online at http://volunteerconnection.redcross.org
Questions? Contact Beth Ratcliff at Beth.Ratcliff2@redcross.org or (657) 270-4091