Do you have a passion for helping others?


NAMI San Bernardino Area is currently recruiting volunteers to help our Emotional Support Line. The Emotional Support Line is a free and confidential telephone service providing emotional support and resources to those who struggle to find support elsewhere in the area. Supporting the community in times of distress is a core value for health support organizations like us. Callers will be able to talk to a trained and experienced person who can relate and will be given access to additional support, information, and education.


Position: Call Center Volunteer


Qualifications:

Be an individual who is in recovery from a mental illness or has a loved one with a mental illness
Demonstrate the ability of supporting people who are in an emotional situation
Familiarity or comfort with recovery principles
Openness and willingness to work from a position of lived experience
Good boundaries and ability to maintain confidentiality at all times
Experience in peer support or self-help an asset
Ability to work from home
Must have computer literacy
Ability to use NAMI resource directory while on the phone
Availability to receive call-center training
Responsibilities include:

Participating in call-center and other training to improve knowledge and skills
Continuing a commitment to his/her own recovery
Keeping online records using the call-center software (calls received, types of calls and disposition of calls received)
Reviewing EMOTIONAL SUPPORT LINE calls when appropriate and following up with the Coordinator the next day with any needed information
Follow - up with individuals who request 'outreach calls’
Attending and participating in all support meetings for the EMOTIONAL SUPPORT LINE
Making referrals to Emergency Services for individuals who are in a crisis situation
Maintaining confidentiality

For more information please contact the organization directly at: info@namisb.org

Have a nice day!