Life is forever changed after an impaired driving crash. Victims/survivors are often left bereaved, injured, and financially devastated. With the emotional, financial, and legal issues they face on a daily basis, victims/survivors need support to confront the challenges that lie ahead. In 2005, MADD launched the MADD Helpline, a telephone support service available to victims of drunk driving 24 hours a day, 365 days a year.
The MADD Helpline depends on volunteers to fill the night and weekend hours when someone needs to reach out. To become a MADD Helpline volunteer all applicants must have completed a Beginning VATI training and a 3 hour training specifically for the Helpline. We are looking for Helpline Volunteers to provide victims with immediate emotional support, information, and referrals to MADD entities nationwide.
This Volunteer Opportunity can be done remotely from the comfort of your home. If you or someone you know is interested in being a Helpline volunteer, please contact Heather Estudillo at heather.estudillo@madd.org or 469-420-4543. You can also complete the online Helpline Volunteer Application
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Required Skills and Qualifications:
• Background check
• Completion of the Beginning Victim Assistance Training Institute (VATI)
• Ability to communicate effectively
• Sensitivity to the needs of victims/survivors of impaired driving
• Ethical behavior and respect for confidentiality
• Computer to access the schedule, communicate referrals and maintain records
Time Commitment Required: 5-10 hours per week, more if desired.
Length of Assignment: At least one year post training.